13 years of enterprise UX. Now an AI-native builder who ships.
I’m Karthik. 13 years in enterprise UX, all in cloud collaboration: mPortal, BroadSoft, Cisco.
design/
The last five years, 2021 to 2026, were multi-feature product accountability across Cisco Webex Calling, all admin-facing in Webex Control Hub. I started as the sole designer on one product, grew into leading UX across several, and carried the phasing, competitive, and feasibility calls on the AI-native one. That run ended in July 2026 in a restructuring of about 4,000 roles, and I’m available immediately.
- Dedicated Instance2021–2026 · sole UX & IC
- Only designer on Webex Calling’s single-tenant cloud for four and a half years, through its rebrand and the move of on-prem calling administration into Control Hub.
- Auto Attendant2024 · UX lead
- Redesigned the 24/7 call-routing configuration around a visual menu builder; the approach carried into later Control Hub configuration work, including Customer Assist’s Advanced IVR.
- Customer Assist2025 · UX lead, prioritization owner
- Hands-on UX for Call Queue enhancements and Advanced IVR (text-to-speech for announcements, speech-to-text for auto-attendants); teammates shipped additional scope under that priority frame.
- AI Receptionist2025–2026 · UX lead
- Defined the admin experience end-to-end. The PM owned the roadmap; I owned the phasing, the competitive calls against RingCentral and Zoom, and per-phase feasibility with engineering, through beta and GA.
build/
I ship things solo, end to end. Kai is an AI agent system I built and operate daily on a Mac Mini on my desk. Session Run is a Chrome extension live on the Chrome Web Store. dsgn.skin is a tiered design system, built on shadcn/ui, that I use to build my own sites. (Deezos, a 3D-printed product brand, is launching through 2026.)
a different vector/
Background outside software: a BFA in Modern Art from Mysore, two animation diplomas, work in ZBrush / Maya / Fusion 360, a Bambu Lab A1 3D printer running multi-color jobs, and FPV drones. Range from a different vector.
the ask/
I’m looking for a senior or staff product design role on AI products, remote. If you’re building AI that admins, operators, or whole teams have to configure, govern, and trust, that’s my lane. Let’s talk.